FAQ

We accept credit cards (VISA, MasterCard, JCB, American Express, and Diners Club), Shop Pay, Apple Pay, Google Pay, and PayPal.

We are unable to accept returns or exchanges for customer convenience, including size or color exchanges, or cancellations after an order has been placed.

Returns and exchanges are accepted only when we have shipped the wrong item or the item is defective.

For incorrect or defective items, please contact us through the inquiry form or by email within seven days of delivery.

We will provide the return or exchange procedure separately.

The email may have been filtered into your spam or junk folder. If you use domain-based email filtering, please allow messages from @cocolo-bland.com. If you still cannot find the email, please contact customer support.

Yes. Please write “Receipt requested” in the order notes when placing your order, or contact customer support after ordering. You may also specify the recipient name and description to appear on the receipt.

Please select your shipping destination from the list below.

* Shipping fees are charged per order and destination.

Customs duties, import taxes, and other charges may be incurred upon delivery. These charges are the responsibility of the recipient.

* Delivery may not be available to certain remote areas.

Your order will be shipped within seven days after it is placed. You can check the delivery status using the tracking number included in the shipping confirmation email.

Delivery date and time requests are available only for deliveries within Japan. Please note that we may not always be able to meet your request due to stock availability or transportation conditions.

As a general rule, returns and exchanges are limited to orders delivered within Japan. We are unable to accept returns or exchanges for customer convenience, including size or color exchanges, or cancellations after an order has been placed.

A size guide is available on each product page. You can check detailed measurements such as width, length, and sleeve length in cm/in. Please contact us if you need further assistance.

Material information is listed in the details section of each product page. Please refer to the care label attached to the item for washing instructions. In general, washing printed T-shirts inside out helps preserve the print.

Popular items may be restocked.

Yes, the online store carries the same products as our Osaka store. However, some items may be available exclusively in-store or online.

Members can view order history, save delivery addresses, use the favorites feature, and receive priority access to members-only sales and campaigns.

Select “Forgot your password?” on the login page and enter your registered email address. We will send you a password reset link.

You can close your account from “Account settings” on My Page. Please note that your order history, points, and other account information will be deleted after closure.