Privacy policy
URARA COMPANY Co., Ltd. (hereinafter referred to as “the Company”) handles customers’ personal information obtained through the “COCOLOBLAND OFFICIAL ONLINE STORE” operated by the Company (hereinafter referred to as “this Site”) appropriately as follows, in compliance with the Act on the Protection of Personal Information and other applicable laws and regulations.
1. Business Operator Information
Business Operator: URARA COMPANY Co., Ltd.
Address: 1F, 1-24-1 Shinmachi, Nishi-ku, Osaka-shi, Osaka 550-0013, Japan
Operating Manager: Keita Hara
Contact: order@cocolo-bland.com / 06-4395-5506
2. Personal Information Collected
The Company may collect the following personal information when customers use this Site.
Information entered by customers when registering as members, placing orders, making inquiries, subscribing to email newsletters, etc.
Name, address, phone number, email address, delivery address information, and other items designated by the Company
Information related to orders, payments, and delivery
Ordered products, order history, payment method, delivery status, return/exchange history, etc.
Information related to inquiries
Subject, inquiry details, response history, etc.
Please note that the inquiry form on this Site includes fields for name, phone number, email address, subject, and inquiry details.
Information automatically collected through the use of this Site
Cookies, IP address, browsing history, device information, browser information, access date and time, etc.
3. Purpose of Use of Personal Information
The Company uses the collected personal information for the following purposes.
To accept product orders, verify identity, confirm payment, ship products, handle returns and exchanges, and provide after-sales service
To respond to inquiries and contact customers as necessary
To provide membership services, authenticate login, and manage registered information
To distribute email newsletters, product information, campaign information, and other notices
To improve services, plan products, and conduct marketing analysis
To prevent, investigate, and respond to fraudulent orders, unauthorized access, violations of terms, and other improper use
To respond to requests based on laws, regulations, or administrative authorities
4. Provision of Personal Information to Third Parties
The Company will not provide customers’ personal information to third parties without the customer’s consent, except in the following cases.
When required by law
When necessary to protect a person’s life, body, or property
When particularly necessary for improving public health or promoting the sound development of children
When it is necessary to cooperate with a national government agency, local public body, or similar organization
When personal information is provided to business contractors within the necessary scope for product delivery, payment processing, system operation, etc.
5. Management of Contractors
The Company may outsource the handling of personal information to delivery companies, payment processing companies, system operation companies, email distribution companies, and other contractors within the scope necessary to achieve the purposes of use. In such cases, the Company will appropriately select contractors and provide necessary and appropriate supervision.
6. Use of Cookies, etc.
This Site may use cookies and similar technologies to improve convenience, understand browsing activity, utilize advertising and marketing, and improve services. Customers may refuse or restrict the acceptance of cookies through their browser settings; however, some functions of this Site may not operate properly in such cases.
7. Access Analysis Tools, etc.
This Site may use access analysis tools to analyze access status and improve services. Information may be collected through cookies and similar technologies, but the collected information generally does not include information that directly identifies a specific individual.
8. Security Management Measures
The Company implements organizational, personnel, physical, and technical security management measures to prevent leakage, loss, damage, unauthorized access, and other risks related to personal information, and manages personal information appropriately.
9. Requests for Disclosure, etc. of Retained Personal Data
Customers may request disclosure, correction, addition, deletion, suspension of use, erasure, etc. of their own personal information held by the Company in accordance with laws and regulations. If you wish to make such a request, please contact the inquiry desk below. After confirming that the requester is the customer themselves or a legitimate representative, the Company will respond appropriately in accordance with laws and regulations.
10. Inquiry Desk
For inquiries regarding the handling of personal information, please contact the following desk.
URARA COMPANY Co., Ltd.
1F, 1-24-1 Shinmachi, Nishi-ku, Osaka-shi, Osaka 550-0013, Japan
Email Address: order@cocolo-bland.com
Phone Number: 06-4395-5506
11. Minor Customers
If minor customers use this Site and provide personal information, they should obtain parental or guardian consent as necessary. This Site states that customers under the age of 18 require parental or guardian consent to make purchases.
12. Revision of Privacy Policy
The Company may revise this Policy in response to amendments to laws and regulations, changes in operational policies, changes in service content, and other circumstances. The revised contents shall take effect when posted on this Site.
Established: March 23, 2026.