SHOPPING GUIDE

HOW TO SHOP

1

Select the item you wish to purchase

Once you have chosen an item, click the “Add to cart” button. The item will be added to your shopping cart.

2

Proceed to checkout

Open the shopping cart from the cart icon at the top right or from the side cart, then click the button to proceed to checkout.

3

Complete the checkout process

Follow the instructions in the cart and enter the customer information, shipping address, payment method, and other required details.

4

Receive an order confirmation email

An email confirming your order details will be sent to you.

5

Receive your order

Your ordered items will be delivered to you.

SHIPPING

Please select your shipping destination from the list below.

* Shipping fees are charged per order and destination.

* Customs duties, import taxes, and other charges may be incurred upon delivery. These charges are the responsibility of the recipient.

* Delivery may not be available to certain remote areas.

TAXES

Tax included
Taxes are included in the listed product prices.

PURCHASE LIMIT

The maximum order amount is ¥100,000 including tax per order.

PAYMENT METHODS

Credit Card

VISA / MASTER / JCB / AMEX / DINERS are accepted.

  • VISA / MASTER / JCB: lump-sum, revolving, or installments (3, 5, 6, 10, 12, 15, 18, 20, or 24 payments)
  • AMEX: lump-sum or installments (3, 5, 6, 10, 12, 15, 18, 20, or 24 payments)
  • DINERS: lump-sum or revolving payment

* Customers are responsible only for shipping charges; we cover the payment processing fee.

* COCOLOBLAND Online Store uses 3D Secure identity authentication to provide safer credit-card payments.

* Please use a credit card issued in the account holder’s own name.

Other Payment Methods

The following payment methods are also available.

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Terms of use and details regarding installments, deferred payment, and other services are governed by each payment provider’s rules.

Please select your preferred option from the payment methods shown at checkout.

DELIVERY DATE / TIME

Delivery date and time requests are available only for deliveries within Japan.

RETURNS / EXCHANGES

As a general rule, returns and exchanges are limited to orders delivered within Japan.

Please review the product, size, color, quantity, shipping address, and other order details carefully before completing your purchase.

RECOMMENDED ENVIRONMENT

Supported browsers

  • iOS 16.7.10 or later: Safari
  • Android: Chrome
  • Windows: Microsoft Edge, Firefox, Google Chrome
  • Mac macOS 13 or later: Safari, Firefox, Google Chrome

Cookies

If cookies are disabled in your browser, please enable them before using the site.

SSL

This site uses SSL to transmit data more securely over the internet. SSL encrypts transmitted data and helps protect your privacy.