Legal notice

Seller

URARA COMPANY Co., Ltd.

Address

1-24-1-1F Shinmachi, Nishi-ku, Osaka-shi, Osaka 550-0013, Japan

Phone Number
06-6777-5510

Email Address
order@cocolo-bland.com

Sales Manager
Keita Hara

Additional Fees Other Than Product Price
Cash-on-delivery fees will be charged separately.

The cash-on-delivery fee is determined according to the total payment amount
(product price + shipping fee + cash-on-delivery fee).

Total payment amount: ¥0 or more and less than ¥10,001 / Fee: ¥330
Total payment amount: ¥10,001 or more and less than ¥30,001 / Fee: ¥440
Total payment amount: ¥30,001 or more and less than ¥100,001 / Fee: ¥660
Total payment amount: ¥100,001 or more and less than ¥300,001 / Fee: ¥1,100

For convenience store payments, a separate fee of ¥330 will be charged.

※ For customers living on remote islands or in certain areas, an additional relay fee may apply.

Payment Timing
Please pay the delivery company, Sagawa Express, when you receive the product.

-Please note-
Customers living in certain areas, mainly remote islands, may not be able to use Sagawa Express cash-on-delivery service. Please contact us through “Inquiries” before purchasing to confirm availability.

Order Method
After receiving your order, we will promptly check stock availability and ship the item.

We make every effort to manage our inventory accurately, but in the unlikely event that the ordered item is out of stock, we will contact you promptly by email.

Delivery Time
Orders will be shipped within 7 days after the order is placed.

Payment Methods
Cash on Delivery, Credit Card, Convenience Store Payment (Prepayment)

Returns and Exchanges
Refunds or exchanges are accepted only in cases of defective products, damage during shipping, or incorrect items.

Please contact us within 7 days of receiving the product and return it to our company.

We will cover the full shipping cost.

Returns will not be accepted in the following cases:

・Products received more than 7 days ago
・Products that have been used once, except when the defect was discovered after use
・Products that have been altered, damaged, or stained by the customer
・Products with odors such as perfume or room fragrance attached

If the same item is not available for exchange, we will issue a refund.

Thank you for your understanding.

“About Products”

We make every effort to reproduce the actual product colors as accurately as possible, but the colors may appear slightly different depending on your monitor.

Important Notice
Except in cases where the actual product differs significantly from the product photo, returns and exchanges for these reasons will not be accepted. Thank you for your understanding.

“Purchases by Minors”

Customers under the age of 18 must obtain parental or guardian consent before making a purchase.

Important Notice
If a minor purchases a product without the consent of a parent or guardian, returns and exchanges will not be accepted for any reason. Thank you for your understanding.

“Long-Term Absence and Refusal of Delivery”

The storage period for packages handled by our partnered delivery company, Sagawa Express, is 7 days after shipment.

Products that exceed the 7-day storage period will be returned to us as long-term absence or refusal of delivery.

Returned products will be automatically canceled, but reshipment is possible. Please be sure to contact us.

Customers who refuse delivery due to long-term absence or personal reasons and do not complete the reshipment procedure may be refused future use of our online shop. Thank you for your understanding.

※ In the case of reshipment, the round-trip shipping fee borne by our company at the time of return and the cash-on-delivery fee will be added.

Reshipment Contact: 06-4395-5506

Important Matters Regarding Special Return Policy

【Returns and Exchanges】

We do not accept returns or exchanges for customer convenience, including size or color exchanges, or cancellations after an order has been placed.

However, returns and exchanges are accepted only in cases of delivery errors by our company or defective products.

In the case of delivery errors or defective products, please contact us through the inquiry form or by email within 7 days of receiving the product.

We will contact you separately regarding the return or exchange procedure.

【Items Not Eligible for Return or Exchange】

・Products received more than 7 days ago
・Products that have been altered, damaged, or stained by the customer
・Products with odors such as perfume or room fragrance attached

【Inquiries】

For returns and exchanges, please contact us by email or through the online store inquiry form.

Email Address: order@cocolo-bland.com

Privacy Policy Notice

This website properly uses personal information and makes efforts to ensure its secure management.

We will not carelessly disclose personal information obtained in the course of business to third parties, nor use it for improper purposes.

Personal information will be handled only by authorized personnel within the scope of the purpose of use and only to the extent necessary for the execution of business.

【Purpose of Use】

Providing and informing customers about products and services handled by this website, including email newsletters

Responding to inquiries, requests, and other communications sent to this website.