Legal notice
Seller
URARA COMPANY Co., Ltd.
Person Responsible for Sales
Keita Hara
Address
1-24-1-1F Shinmachi, Nishi-ku, Osaka-shi, Osaka 550-0013, Japan
Telephone
+81-6-6777-5510
Product Prices
The price of each product is displayed on the relevant product page.
Charges Other Than the Product Price
Shipping fees may apply in addition to the product price.
For orders shipped outside Japan, customs duties, import taxes, and other applicable fees may be charged upon delivery. These charges are the responsibility of the recipient.
Payment Methods
The payment methods available for your order will be displayed at checkout.
Timing of Payment
Payment will be processed in accordance with the terms of the payment method selected at checkout.
Shipping and Delivery
Orders will be shipped after payment has been confirmed.
Delivery times vary depending on the destination, shipping carrier, customs clearance, and other circumstances.
Please note that delivery date and time requests are not available for international orders.
Returns, Exchanges and Cancellations
For international orders, we do not accept returns, exchanges, or cancellations due to customer preference, including requests related to size, color, or other personal reasons.
If you receive an incorrect or defective item, please contact us through our inquiry form or by email within 7 days of receiving your order.
We will provide instructions regarding the return or exchange after reviewing the details of your request.
Please note that we may not be able to accept a return or exchange if the item has been used, damaged after delivery, or otherwise does not meet our return requirements.
Product Information
We make every effort to reproduce product colors as accurately as possible. However, actual colors may differ slightly depending on your monitor, display settings, and viewing environment.
Returns or exchanges cannot be accepted solely due to differences between the product's actual color and how it appears on your screen, except where there is a material discrepancy between the product and the product information provided.
Purchases by Minors
Customers under the age of 18 must obtain the consent of a parent or legal guardian before making a purchase.
Refusal or Failure to Accept Delivery
If an order is returned to us due to refusal of delivery, an incorrect or incomplete address, prolonged absence, failure to complete customs procedures, or other circumstances attributable to the recipient, the customer may be responsible for shipping fees and other costs incurred in connection with the order.
International Orders
International orders may be subject to customs duties, import taxes, customs clearance fees, and other charges imposed by the destination country or region.
These charges are not included in the product price or shipping fee unless expressly stated otherwise and are the responsibility of the recipient.
Customs procedures and applicable charges vary by country or region. Please contact the relevant customs authority for further information.